Return and Refund Policy for Head Turner Shop

1. Returns and Exchanges

At Head Turner Shop, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with a product, you may return it for a refund or exchange subject to the terms outlined in this policy.

2. Eligibility Criteria

To be eligible for a return or exchange, the product must be unused, undamaged, and in its original packaging.
Returns or exchanges must be initiated within 15 days of the purchase date.

3. Return Process

To initiate a return or exchange, please follow these steps:

Contact our customer service team at [email address]. Ship the product back to us at the address provided along with a copy of your original receipt or proof of purchase or order number written on paper.
Once we receive the returned product and verify its eligibility, we will process your refund or exchange within 10 business days.

4. Refund Policy

If you are returning a product for a refund, the original purchase price (excluding shipping and handling fees) will be refunded to the original method of payment.
Refunds will be processed within 10 business days of receiving the returned product.
Please note that it may take additional time for the refund to reflect in your account depending on your financial institution.

5. Exchanges

If you are exchanging a product for a different item, the price difference (if any) will be charged or refunded accordingly.
Exchanged items will be shipped once the returned product is received and inspected.

6. Non-Returnable Items

Certain items are not eligible for return or exchange, including but not limited to:

Products that have been used, damaged, or altered in any way.
Clearance or sale items marked as final sale.
Gift cards or digital products.

7. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately to arrange for a replacement or refund. We may request photographic evidence of the damage or defect to expedite the resolution process.

8. Policy Changes

We reserve the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

9. Contact Us

If you have any questions, concerns, or feedback regarding our Return and Refund Policy, please contact us at:

Head Turner Shop
Email: [email protected]